Cancellation and No-Show Policies
Here at Carmen's Critter Wash I value your business as I know you value my business. Scheduling can get hectic and life is always throwing us another curve ball. I get that, and understand if schedules need to be changed. I will work with you.
What I am having a problem with is the people who make appointments and then do not call or text to let me know that they will not be coming. I am a new business and you are my paycheck, when this happens you are taking away from the business and the next person that would have loved to take that appointment.
Please review the cancellation policies.
Thank you from the bottom of my heart, I appreciate you all.
- 24 hour cancellation on all Bath and Blowouts.
- 48 hour cancellation on all Full Grooms.
- A fee of $15.00 will be charged if not cancelled with this notice. Emergencies do happen, this can be discussed on a case by case basis.
Missing your appointment without notice, or a No-Show, will result in a $25.00 charge for one No-Show. If there is a second you will be charged the cost of the visit that was scheduled. If there is a third you will be asked to pre-pay any further visits that are scheduled. (Non-refundable)
Carmen's Critter Wash respects your time, you should never have to wait more than a few minutes to be greeted. Our schedule is very tight and we do need to stay on time, so we respectfully ask that you are here on time. If more than 15 minutes late we will have to reschedule so that the rest of the appointments are not affected.
Please remember to always have your pet leashed or in a crate, this is for the safety of your dog and any other dog already here.
Thank you for understanding.
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